Return Policy

Every product you purchase is under the warranty of its manufacturer.

You may return the product you have purchased in its original condition within fourteen (14) days from the delivery date, provided that its packaging has not been opened/damaged/spoiled, the product has not been used, and it does not fall under the category of custom-made products or products that cannot be returned/exchanged due to hygiene conditions. This information is clearly stated in the product descriptions. Please return the product with its invoice and a petition or return form including your order number.

When receiving packages that you believe may have been damaged during shipment, open and inspect them in front of the delivery company representative. If there is any damage to the product, do not accept the delivery and have the cargo company prepare a damage report. Please remember that once the product is accepted, you acknowledge that the cargo company has fully performed its duty.

Returns of products that have been opened, used, damaged, or otherwise compromised will not be accepted.

The customer is obliged to return the product in the condition it was delivered and, if used, to compensate for the loss in the commercial value of the goods due to use.

In the event that the customer returns the product or withdraws from the purchase, the product fee will be refunded within ten (10) days from the moment the returned product reaches us. Credit card refunds are processed by the intermediary company using the payment infrastructure within 2-6 weeks, depending on your bank. Our company has no control over this period.

If any opening, damage, breakage, destruction, tearing, or use of the product or its packaging is detected, and if the product cannot be returned in the condition it was delivered to the customer, the product will not be accepted for return and its price will not be refunded.

For defects that may arise after the product has been delivered to the customer, the authorized service centers of the manufacturer should be contacted.

In cases where the above conditions are met, the shipping fee for returned products will be paid by the customer.

Bank transfer refunds will be made within 2 business days, and credit card refunds within 3 business days. Your bank may not reflect credit card refunds to your account on the same day. In this case, you need to call your bank's credit card service. After the "Canceled" notification appears for your order, the full amount is refunded to your credit card or to the bank you transferred money to. For installment sales, refunds are reflected to your credit card by your bank as a positive balance each month.